Frequently Asked Questions
1. What services do you offer?
At Security of the Coast, we offer a wide range of security services, including key management, property monitoring, squatter removal, and CCTV & alarm system installations. We tailor our services to meet the specific needs of each property to ensure the highest level of protection.
2. How much do your services cost?
Our services are designed to be flexible and affordable, with options starting from as little as €20 per month. We offer monthly subscriptions to help spread the cost of our services, making security more accessible. For example, our CCTV & Alarm System Packages start from €495, and Squatter Removal Services begin at €1,995. To provide an accurate quote tailored to your property’s needs, we recommend scheduling a consultation.
3. Do you offer flexible payment options?
Yes! We understand that security is an ongoing priority. That’s why we offer flexible payment options, allowing you to spread the cost of our services over time. Please contact us for more details.
4. How do I know which security package is right for my property?
We offer a free consultation to assess your property and security needs. Based on this assessment, we’ll recommend the most suitable CCTV, alarm system, or security package to ensure your property is adequately protected.
5. Can I get a quote without booking a consultation?
While we can provide general pricing, we recommend booking a consultation for an accurate quote. This allows us to understand your property’s specific needs and give you a tailored, transparent estimate.
6. Are your services available 24/7?
Yes! We offer round-the-clock monitoring and emergency services. Our team is always on standby to respond to any security issues or emergencies at your property, ensuring it remains protected at all times.
7. Will I receive updates or reports on my property’s security?
Yes, we provide regular updates and reports as part of our property monitoring services. This includes detailed inspections, incident reports, and recommendations for any necessary actions.
8. How can I get started with your services?
To get started, simply contact us to book a consultation. We’ll assess your property’s needs and discuss the best security solutions for you. Once you choose a service, we’ll set everything up and ensure your property is well protected.
9. Do I need to be present for the installation of a CCTV or alarm system?
Typically, we don’t require your presence during installation. However, we may need to access specific areas of your property, so we’ll schedule a convenient time for installation. You’ll receive a detailed walkthrough of the system once it’s set up.
10. Do you offer free consultations?
Yes, we offer free consultations where we assess your security needs and provide you with a tailored plan. We believe in transparent pricing and giving you the information you need to make an informed decision.
Terms & Conditions
Terms and Conditions of Service
1. Introduction
These Terms and Conditions govern the use of services provided by Security of the Coast. By using our services, you agree to be bound by these Terms. If you have any questions, please contact us.
2. Business Hours
Our standard business hours are Monday to Friday, from 9:00 AM to 5:00 PM. Services provided outside of these hours will incur additional charges, as outlined below.
3. Call-Out Charges
Our packages cover certain services as agreed upon in your contract. However, if your package does not cover a required service, the following call-out charges will apply:
Emergency Call-Out Charge:
During business hours (9:00 AM - 5:00 PM): €49
Outside business hours (evenings, weekends, or holidays): €99
Meeting Cleaners or Maintenance Personnel:
During business hours: €20
Outside business hours: €39
Alarm Activation:
During business hours: €49
Outside business hours: €99
4. Additional Charges
If additional work or services are required beyond the scope of your package, such as emergency response or after-hours services, the following charges will apply, depending on the time of service:
Holiday or Weekend Call-Outs:
€99 for call-outs on weekends or public holidays.
5. Payment Terms
CCTV & Alarm Systems:
Full payment for CCTV Cameras and Alarm Systems must be made upfront before any work begins. No installation will proceed until payment has been received.Squatter Removal:
Full payment for Squatter Removal Services is required upfront. We offer a 100% money-back guarantee if we fail to remove squatters from your property. If we are unsuccessful, the payment will be fully refunded. However, if the service is successfully carried out, no refunds will be provided.Subscription Services:
For ongoing services, you may subscribe to a monthly plan to help spread the cost of your security needs. Subscription charges are billed monthly, and your plan may cover certain services while other services (e.g., emergency call-outs, alarm activation) may incur additional charges based on the time of service.
6. Cancellations and Refunds
Cancellations of services must be made at least 24 hours in advance. Refunds for prepaid services will be issued at our discretion based on the circumstances of the cancellation. Squatter Removal services are covered by a 100% money-back guarantee if we fail to remove squatters from your property.
7. Liability
While we take every precaution to provide the highest standard of service, Security of the Coast is not responsible for damages or loss resulting from circumstances beyond our control, including but not limited to extreme weather conditions, vandalism, or failure of third-party systems such as alarms or CCTV equipment.
8. Privacy and Data Protection
We are committed to protecting your privacy and will only use your personal data in accordance with our privacy policy. For further details, please refer to our Privacy Policy.
9. Changes to Terms and Conditions
We reserve the right to update these Terms and Conditions at any time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of these updated terms.